TRAINING PROGRAMS

With a wide range of services, NewYa can be by your side managing all the aspects of your business.

Our trainers are able to give your staff all the tools they need to meet the challenges of a rapidly evolving world. We provide training in the following ways:

Classes

On site

One-to-one

Lifelong learning

Online

Multilingual

Available in week-end or midweek formula.

COMMUNICATION & HUMAN RESOURCES AREA

INTERPERSONAL COMMUNICATION AND PUBLIC SPEAKING

32 HOURS CLASS

OBJECTIVES: to provide the theoretical and experiential elements of interpersonal communication, starting from the basics of NLP, up to the most relevant aspects of non-verbal communication. Improve the communication skills of the participants by setting them in team work and simulations of commercial and public speaking interactions.

ADDRESSED TO: Managers, Commercial Managers and Sales Operators, Front office Staff

PUBLIC COMMUNICATION TECHNIQUES

16 HOURS CLASS

OBJECTIVES: to provide the theoretical and experiential elements of public communication. Improve the communication skills of the participants by setting them in team work and public speaking simulations.

ADDRESSED TO: Managers, Commercial Managers and Sales Operators, Front Office Staff.

EFFECTIVE COMMUNICATION

16 HOURS CLASS

OBJECTIVES: to provide the theoretical and experiential elements of interpersonal communication, starting from the basics of NLP, up to the most relevant aspects of non-verbal communication. Improve the communication skills of the participants by setting them in team work and simulations of commercial interactions.

ADDRESSED TO: Managers, Commercial Managers and Sales Operators, Front Office Staff.

COMMUNICATION AND NLP FOR FRONT OFFICE STAFF

8 HOURS CLASS

OBJECTIVES: to provide the theoretical and experiential elements of interpersonal communication, starting from the basics of NLP, up to the most relevant aspects of non-verbal communication. Improve the communication skills of the participants by lowering them in simulations of specific front-office business interactions.

ADDRESSED TO: Front Office Staff.

INTERNAL COMMUNICATION AT THE SERVICE OF BUSINESS OBJECTIVES

8 HOURS CLASS

OBJECTIVES: to improve the relationship management and the communication with the Internal Customer, wich is a fundamental element for the companies' success. The participants are guided into a theoretical-practical path of analysis of international information.

ADDRESSED TO: Entrepreneurs and Manager

STRESS MANAGEMENT IN THE RELATIONSHIP WITH THE CUSTOMER

8 HOURS CLASS

OBJECTIVES: through a journey into the physiology and psychology of the human being, participants will be led first to reflect and then to better learn how to manage all the stressful situations that are generated daily in the workplace, with both internal and external customers.

ADDRESSED TO: Managers, Commercial Managers and Sales Operators, Front Office Staff.

WRITE TO MAKE THEMSELVES UNDERSTOOD (EFFECTIVE WRITING)

8 HOURS CLASS

OBJECTIVES: writing well does not mean writing effectively. Writing, as verbal communication has the power to influence readers' behavior.This course provides participants with the knowledge and skills necessary to write clearly, efficiently and bring the reader to the desired goal.

ADDRESSED TO: Managers, Commercial Managers and Sales Operators, Front Office Staff.

SALE TECHNIQUES

16 HOURS CLASS

OBJECTIVES: acquisition of the basis of NPL and communication concepts. Rationalization of the sales process, studied in all its steps. Analysis of communication processes aimed at increasing sales, customer loyalty and overcoming objections.

ADDRESSED TO: Sales Operators, Call Center Operators, Employees in the Commercial Sector.

COMMERCIAL USE OF THE TELEPHONE

8 HOURS CLASS

OBJECTIVES: managing inbound calls is only a part, often the least critical of telephone CRM. The course aims to provide the essential elements of telephone communication to allow operators to better manage the phone call OUTBOUND, which is the proactive phone call, which is often the heart of the commercial development activity.

ADDRESSED TO: Call center Staff or to the Customer Center, Sales Staff, Receptionist.

MANAGEMENT AREA

FINANCIAL ENGLISH

8 HOURS CLASS

OBJECTIVES: to provide participants with the necessary linguistic tools to extricate themselves in the world of finance, both from the point of view of the ordinary management of the administrative sector, and in that even more complex of exports.

ADDRESSED TO: Managers and Administrative Staff, Export Manager.

BASIC FINANCE

8 HOURS CLASS

OBJECTIVES: to illustrate the main mechanisms that regulate the world of finance and its direct and indirect implications with the activity of a company, through a guided path within specific technicalities.

ADDRESSED TO: Entrepreneurs, Managers, Administrative Staff.

CHANGE MANAGEMENT

16 HOURS CLASS

OBJECTIVES: in a world in continuous and rapid evolution, it is important to learn how to best manage the acceleration we are all subjected to. The course aims to guide the Participants in a journey that allows them to see, as external spectators, their personal approach to change, and then provide new keys to reading and resolution.

ADDRESSED TO: Entrepreneurs and Managers.

THE MEETING

4 HOURS CLASS

OBJECTIVES: the management of meetings is a fundamental competence of any manager or manager. These events can be managed in different ways but all are joined by simple basic rules. The course aims to improve the organization, management and participation of meetings.

ADDRESSED TO: Entrepreneurs, Managers, Professionals.

EXPLORE THE MOTIVATION

8 HOURS CLASS

OBJECTIVES: why do we do the things we do as we do them? The course aims to give a solid, concrete answer to this question, going to dig into the depths of motivation. Through examples and analogies borrowed from the world of sport, the Participants will be brought to touch the heart of their personal pushes to action, even putting into play and representing their own experiential patterns.

ADDRESSED TO: Entrepreneurs, Managers, Commercial employees.

TEAMWORK

8 HOURS CLASS

OBJECTIVES: to acquire the necessary skills to work as a team through the study of the dynamics of group functioning, interpersonal communication and the way in which we interact. Participants will be guided on this path through role-play and team-building exercises.

ADDRESSED TO: Work Groups, Managers, Leaders.

TIME MANAGEMENT

16 HOURS CLASS

OBJECTIVESthe course aims to educate to the optimization of time at our disposal, knowing how to manage unexpected events, delays and interpersonal relationships that constitute our daily life. Definition and analysis of urgency and priority.

ADDRESSED TO: Manager, Project Manager, Assistant Manager, Costumer Care, Management and Event Organizers, Administrative Staff, Front Office Workers, Receptionists.

PROBLEM SOLVING

16 HOURS CLASS

OBJECTIVES: the dogma of the "problem": every difficulty is an opportunity for growth and learning. Analysis of approaches to problem solving through a practical example of the "Six hats". The aim of the course is to demonstrate, not only theoretically, how the positive resolution of problem situations depends strictly on our psychological and management approach.

ADDRESSED TO: Manager, Project Manager, Assistant Manager, Costumer Care, Front Office Staff, Receptionist, Administrative Staff.

ANALYSIS AND IMPROVEMENT OF PROCESSES

16 HOURS CLASS

OBJECTIVES: through the use of the typical schematics of the IT environment, methods of analysis of flows and business processes will be developed, in order to provide elements of growth and optimization to the organizations / companies to which the Participants belong. The same will be involved in a game to immediately put into practice the concepts acquired.

ADDRESSED TO: Entrepreneurs, Managers, Business Unit Managers, Commercial and / or Administrative Employees

BUSINESS ADMINISTRATION

16 HOURS CLASS

OBJECTIVES: participants will be guided on a journey into the economic dynamics of the company: from the Balance Sheet the company's assets, debts and heritage will be analyzed; the individual items of the Income Statement will be projected into concrete activities of daily business life. The integration between the three different administrative / accounting / operational areas will therefore be the point of arrival.

ADDRESSED TO: Managers, Administrative and Commercial Departments

YIELD MANAGEMENT

16 HOURS CLASS

OBJECTIVES: to provide the essential tools for a correct understanding of the economic dynamics of the company, as a support to the strategic choices of entrepreneurs and managers. Together with the participants, the trainer will analyze examples of bills of materials referring to different products, used as foundations of prudent pricing management.

ADDRESSED TO: Entrepreneurs, Managers, Production Managers, Buyers, Administrative Staff

THE CUSTOMER AND ITS EXPECTATIONS

8 HOURS CLASS

OBJECTIVES: the course aims to provide the skills to effectively manage the customers already acquired and to retain the potential one. The customer is the heart of the company, the relationship that is established will depend on the satisfaction and therefore the good business climate and profit.

ADDRESSED TO: Entrepreneurs, Managers, Customer Care Staff, Salespeople and Front Office Staff

EXPORT MANAGEMENT

16 HOURS CLASS

OBJECTIVES: to provide Participants with theoretical and practical tools for analysis and development planning in foreign markets. Provide elements of understanding of the different types of commercial distribution, as well as the technical bases of all the related aspects: shipments, customs clearance, finance, etc. On request the course can be calibrated on a single market / country.

ADDRESSED TO: Export Managers, Managers and Sales Representatives

MARKETING

32 HOURS CLASS

OBJECTIVESthrough the study of the basics of marketing and practical exercises, the course helps the participants in developing the fundamental knowledge and skills to increase sales and promote their business. The fundamentals of management are also provided, necessary knowledge to run a company.

ADDRESSED TO: Entrepreneurs, Managers, Commercial Employees

I.D.E.A. NEWYA - LEARN FROM ERRORS LIKE ANIMALS DO

8 HOURS CLASS

OBJECTIVES: through a short journey in the world of ethology, the study of animal behavior, the trainer will analyze the errors most commonly committed in the company in order to grasp the positive experiential elements. Participants will be guided in a process of self-assessment of the ability to remodel and redefine critical situations.

ADDRESSED TO: Entrepreneurs and Managers

ASSISTANT MANAGER

40 HOURS CLASS

OBJECTIVES: through a short journey in the world of ethology, the study of animal behavior, the trainer will analyze the errors most commonly committed in the company in order to grasp the positive experiential elements. Participants will be guided in a process of self-assessment of the ability to remodel and redefine critical situations.

ADDRESSED TO: Entrepreneurs and Managers

SOCIAL MEDIA MARKETING MANAGEMENT (COUMMUNICATION PROCESS ON SOCIAL MEDIA)

16 HOURS CLASS

OBJECTIVES: the aim of the course is to make the basics of entrepreneurial communication available to the many social channels available. The analysis of the new generations and current needs of customers will allow the development of ad hoc marketing campaigns, generated for an innovative virtual market.

ADDRESSED TO: Project Manager, Assistant Manager, Social Media Manager.

PHARMACY COSMETIC DEPARTMENT MANAGER

80 HOURS CLASS

OBJECTIVES: emerging figure in modern pharmacies, the Department Manager of Cosmetics is trained as a real commercial manager, guided in sales and communication techniques. The course aims to provide the CDM with all the necessary skills to enhance the Department with a high entrepreneurial approach and complementarity with the pharmaceutical corner.

ADDRESSED TO: Pharmacists, Beauticians, Commercial Employees of Parapharmacies, Perfumeries, Supermarkets

BEAUTY CENTERS MARKETING

16 HOURS CLASS

OBJECTIVES: through the study of the principles of marketing and practical exercises, the course develops in the participants the fundamental knowledge and skills to increase sales and promote their activities in the WELLNESS sector. The bases of management are also provided, necessary knowledge to manage an activity.

ADDRESSED TO: Entrepreneurs, Managers, Front Office Staff, Professionals of Wellness and Beauty

NewYa Consulting & Training

Sede Operativa: Via Biturgense 100, 06012 Città di Castello (PG)
Sede Legale: Via Biturgense 100, 06012 Città di Castello (PG)
P.IVA 03354790549 - REA PG-283194 - PEC newya@legalmail.it
Info Privacy & Cookie Policy

© 2022, NewYa Consulting & Training

Contacts

tel ico  
+39 338 955 22 92
 
posta ico info@newya.it
  Tools

Follow us on

a face a in a insta agoogle a youtube ins2

Search